Question 1

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps:

1. Click “Manage FAQs” button
2. From your site’s dashboard you can add, edit and manage all your questions and answers
3. Each question and answer should be added to a category
4. Save and publish.

Question 2

Can I insert an image, video, or gif in my FAQ?

Accepted Answer

Yes. To add media follow these steps:

1. Enter the app’s Settings
2. Click on the “Manage FAQs” button
3. Select the question you would like to add media to
4. When editing your answer click on the camera, video, or GIF icon
5. Add media from your library.

Question 3

How do I edit or remove the “FAQ” title?

Accepted Answer

You can edit the title from the Settings tab in the app. 
If you don’t want to display the title, simply disable the Title under “Info to Display”.

Question 4

MY INSURANCE CARRIER ALREADY ASSIGNED AN ADJUSTER; CAN I USE THEM TO SETTLE MY CLAIM?

Accepted Answer

You can, but the insurance carrier’s adjuster is an employee of the company. They are trained to look out for the carrier’s best financial interests, not the insured’s. Hiring a public adjuster is the best way to protect your financial interests. Since public adjusters are experts at settling claims, they can negotiate a higher settlement than most individuals can accomplish on their own.

Question 5

CAN I RELY ON MY INSURANCE AGENT TO SETTLE MY CLAIM?

Accepted Answer

While insurance agents are experts on coverage, in most cases they are not trained to appraise and assign value to property damage. Public adjusters have the necessary education and knowledge to review claims and assign an appropriate value for damage repair.

Question 6

HOW MUCH DOES IT COST TO HIRE A PUBLIC ADJUSTER?

Accepted Answer

The best part about hiring a public adjuster is we only get paid when you receive a settlement, so you have little to lose. We collect a small percentage of the settlement received from the insurance carrier. Not collecting any fees upfront assures that we are always working with your best interests in mind.

Question 7

HOW DOES A PUBLIC ADJUSTER KNOW HOW MUCH TO MAKE A CLAIM FOR?

Accepted Answer

As a licensed public adjuster, it is our responsibility to get you the settlement you need to rebuild. We review the property damage and calculate the costs of rebuilding and repairing.

Question 8

I’M NOT SATISFIED WITH MY INSURANCE SETTLEMENT, IS IT TOO LATE TO HIRE A PUBLIC ADJUSTER?

Accepted Answer

It is not too late to hire a public adjuster. In many states, insurance claims can be re-opened within three years. If you aren’t happy with your settlement, call us today. We can review the claim, damage, and go back to the carrier as your advocate to negotiate a better outcome.

Question 9

WILL MY INSURANCE CARRIER INCREASE MY PREMIUM IF I FILE A CLAIM?

Accepted Answer

Insurance carriers vary with their stance on claims and rate hikes. There is a chance your premium will go up.

Question 10

WILL MY INSURANCE CARRIER CANCEL MY COVERAGE IF I FILE A CLAIM?

Accepted Answer

It is not likely, but every insurance company is different. If they decide to cancel coverage, you will receive a notice in advance.

Question 11

HOW LONG WILL THE INSURANCE CARRIER TAKE TO PAY MY CLAIM?

Accepted Answer

Insurance carriers can take up to ninety days to settle claims. This time may be reduced by hiring a public adjuster to manage the claim for you.

Question 12

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?”
It’s a great way to help people navigate your site and can even boost your site’s SEO.

claims@samuelrivers.com

(914) 987-FIRE (3473)

FAQ